Get it back yourself in about thirty seconds. Open the order recovery page, enter the email address you bought with, and press "Resend order email".
The link lands in your inbox again. Nothing expires and nothing is lost, so it works whether you bought last week or two years ago.
If nothing arrives
Check the spam folder first. Automated order emails end up there more often than any other kind, and that accounts for most of the messages we get about this.
Then check the address itself. Recovery only finds the order if you type the same address you paid with. People buy on a work account and look on a personal one, or type a small mistake at checkout without noticing.
If you are not sure which address you used, write to us with any address you might have used and we will find the order from our side.
So it does not happen again
Move the files off your downloads folder once they arrive. Downloads folders get cleared, phones get replaced, and a browser cache is not storage.
Keep them somewhere you actually back up. They are ordinary MP3 files, so anything works: a cloud drive, a music folder, an external disk. They play on any device that handles MP3.
Worth knowing before you re-download: each file has a download limit. It is generous, and we reset it whenever you ask, but saving the files properly the first time is easier than asking.